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Shipping policy

Last updated: October 2023

1. Shipping Options

We offer the following shipping options for our Jetfly products:

  • Standard Shipping: Estimated delivery time 10-14 business days.

  • Express Shipping: Estimated delivery time 5 business days.

  • Preorder Products: Estimated delivery time 30 business days.

Please note that delivery times may vary depending on your location and other factors beyond our control. We make every effort to ensure timely delivery, and we will provide you with tracking information for your order as soon as it becomes available.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost for your specific order during the checkout process. We may offer promotions or discounts on shipping from time to time, so please check our website for any ongoing offers.

3. Shipping Destinations

We currently offer shipping to the following destinations:

  • Australia

If your location is not listed, please contact us, and we will do our best to accommodate your request or provide you with alternative shipping options.

4. Order Processing Time

Orders are typically processed within 3 business days from the date of purchase. During high-demand periods or for customized orders, processing times may be extended. We will notify you if there are any significant delays with your order.

5. Tracking Your Order

Once your order has been shipped, you will receive an email confirmation with tracking information. You can use this information to track the status and location of your package. Please allow some time for tracking updates to become available after your order has shipped.

6. Shipping Providers

We work with trusted shipping carriers to ensure the safe and reliable delivery of your Jetfly products. Our primary shipping partners include Direct, Toll, Australia Post. We reserve the right to use alternative carriers as needed to fulfill your order.

7. International Shipping

For international orders, please be aware that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for information on potential fees associated with your order.

8. Lost or Damaged Shipments

In the rare event that your shipment is lost or arrives damaged, please contact us immediately. We will work with you and the shipping carrier to resolve the issue and ensure that you receive your order or a replacement as soon as possible.

9. Contact Us

If you have any questions or concerns regarding our shipping policy or the status of your order, please contact our customer support team at ian.lu@jetflyaus.com.au.